I transferred a domain to Cloudflare 1 day after renewing it for 10
years with a previous registrar. (Yes, this was foolish; I didn’t realize Cloudflare would charge a full year’s registration fee for a transfer that did not result in a renewal.)
There is very little information out there regarding how to handle such a situation. I thought Cloudflare would be able to complete the transfer without a charge, but they told me they charge a renewal fee for transfers even when no renewal occurs.
Their Developer page states:
“If a year is not added to your registration, you have effectively paid twice for the same added year. Per ICANN rules, you are entitled to request a refund at your previous registrar.”
Does anyone know where in the ICANN rules it is stated that the refund should come from the previous registrar? The previous registrar in my case is Google, and I can only imagine how hard it will be to get them to issue a refund. Is there any chance of getting Cloudflare to issue a refund instead?