Double Charge for Annual Pro Plan after recent issue with billing system

Hello Team,

It appears we double billed in the last few days for our annual business plan with cloudflare. We noticed an email last week on Wednesday stating “2024-03-17 an error on our end caused certain paid plan subscriptions to be downgraded to the Free plan”.

It would appear this is the moment when the secondary (Double) Charge has gone through when the issue was correct. We have a ticket logged in our cloudflare portal and have emailed accounts receiveable but have heard nothing back as yet. Is there anyone here that could point us in the right direction please or contact someone on our behalf in the billing team to look at this double charge? We have tried all forms of contact from our end, following the normal steps etc. The only reason we ask is due to the fact that is large sum of money that we have been double charged for. Thanks for your support - I am happy to provide ticket number if required.
Many Thanks
Adam Bergman

Note: Our Ticket number is : #3197960

Any help much appreciated.

Hello Team,

It appears we double billed in the last few days for our annual business plan with cloudflare. We noticed an email last week on Wednesday stating “2024-03-17 an error on our end caused certain paid plan subscriptions to be downgraded to the Free plan”.

It would appear this is the moment when the secondary (Double) Charge has gone through when the issue was correct. We have a ticket logged in our cloudflare portal and have emailed accounts receiveable but have heard nothing back as yet. Is there anyone here that could point us in the right direction please or contact someone on our behalf in the billing team to look at this double charge? We have tried all forms of contact from our end, following the normal steps etc. The only reason we ask is due to the fact that is large sum of money that we have been double charged for.

Any help is greatly appreciated

Our Ticket Number is: #3197960
Many Thanks
Adam

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Note: I have posted this as a separate new topic in the main billing section.

Thanks.

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Hi there,

You may have been affected by this migration.

I have set this ticket with our Billing Team to review.
The Billing Engineers will update you on the status of the charge.

Please continue to communicate via ticket: #3197960 for any further updates.

Thank you.

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