On the 1st of Feb, I signed up for the 20 USD per month plan throw PayPal.
When the invoice was issued, the name of my company didn’t contain the required suffix.
I decided to change the invoice details, the panel requested to sign up for PayPal again, not sure why upon signing into PayPal I was billed one more time.
So now I have two charges of 20 USD for about a few minutes.
These charges happened in a matter of an hour.
However, even after that change, the company details still look incorrect.
Correct the details by adding the required suffix.
Refund me the second charge fully.
Fix your panel so that no one else is affected by this, I can only imagine how frustrating is that if you are taking the more expensive plans, like the 200 USD one.
I opened a ticket on that subject on 1st of Feb, it says the request is #1634575, however, no update was made on it, nor Cloudflare replies to it. Since the legal time frame to request a legal chargeback is 14 days. I would have to open a PayPal refund request and official bank chargeback request.
I hope you understand that this is a clear double charge bug that is out of my control.