Don’t able to add a record in cloudflare

DNS & Network
#1

Hi, i recently moved from hostinger to cloudways and my domain was pointing to cloudflare.
To connect domin to cloudways i needto add a record withe the followinf You can add/create “A” Record in your DNS manager by following the pattern below:

Type : A

Host : @

Value : (Cloudways Server IP)

TTL : Auto

When ever i add this in cloudflare records. I get the following error “A CNAME record with this host is already exist”

Can anyone here please help me to solve this issue

Thanks and regards,
Umar Farooq

#2

Greetings,

Welcome to the Cloudflare Community! :slight_smile:

I am sorry you are experiencing an issue, but we are here to help.

It seems like a CNAME type record already exists.

If you see the error “An A, AAAA or CNAME record already exists with that host. (Code: 81053)”, it means either the CNAME record you are trying to add is for SSL verification for a partial setup and the zone is on a FULL setup; there is no need to add the CNAME record for SSL verification. Or, it means a DNS record with the same name already exists and needs to be deleted before you add a new record.

Kindly, review and find it under the DNS tab of Cloudflare dashboard for your domain name, therefore remove it.

Next, add a new A type record and point it to Cloudways Server IP. Make sure it’s proxied and set to :orange:.

In case if needed, here are the instructions:

Hopefully, your domain name (including www and other needed hostnames) are covered and using valid SSL certificate:

May I ask what SSL option have you got selected under the SSL/TLS tab at Cloudflare dashboard for your domain ( Flexible, Full, Full Strict … )?

More useful information about this error you are experiencing:

#3

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