Domain using Email Routing passes MXToolbox but email sent email account bounces

General Email Routing
1

What is the name of the domain?

What is the error number?

5.1.1

What is the error message?

5.1.1 Address does not exist. cjnVGWPBNWAV (in reply to RCPT TO command)

What is the isssue you’re encountering

Email setup via cloudflare DNS records including MX, DKIM, DMARC, and SPF are not working for email

What steps have you taken to resolve the issue?

Testing setting on various DNS lookup tools, asking ChatGPT4 for help. All DNS lookup tools confirm records exist or pass tests. Sending a test email from different accounts to an email added at the domain above returns the error I am reporting above. Email Routing tool was used to write the records for me. routing status shows Enabled tag and Email DNS records shows Configured tag. MX records shows Locked tag. DNS includes a mail.bigfablab.net subdomain with the same configuration as the domain. I’m not sure I need this Email Routing service, but it seemed to help. DMARC management tool shows Quarantine, Soft fail and DKIM exists. Google shows DMARC fails, SPF aligned: Fail, DKIM aligned: Fail,

What are the steps to reproduce the issue?

Sending an email to reproduces the error by bouncing an email.

Screenshot of the error

2

Do you have any other email service? Email Routing is a forwarding service that you can only use to receive emails to a different email address that you have.
If you have a different email option, I’d recommend you use that.

As to why it doesn’t work:
Did you validate your destination address? Did you create [email protected] as a custom address in Email Routing?

1 Like
3

I ordered the domain from Cloudflare because I’ve purchased other domains there and like the service. The site is hosted on Siteground for WordPress sites. Email account was setup on Siteground. AI suggested email DNS should be created where the domain was hosted.

The account exists, does that mean it is validated? It can send messages, messages bounce when being sent to. By validation, do you mean something else?

Here is what I take from now trying to use Cloudflare for email DNS, use the host instead, it is not for regular email.

4

In that case, you should disable Email Routing and continue to use Siteground email.

Your DNS needs to be done in Cloudflare, but with the records for Siteground email.

1 Like
5

Since there is no way to change the nameservers at Cloudflare where I am hosting the domain, AI suggested adding records at Cloudflare that would point to my IP on Siteground. What is your thought about that @Laudian?

this is a summary from AI:

Example of DNS Records in Cloudflare

  • A Records:
    • yourdomain.com → SiteGround IP
    • www.yourdomain.com → SiteGround IP
  • MX Records:
    • yourdomain.com → SiteGround mail server
  • CNAME Records:
    • subdomain.yourdomain.com → corresponding SiteGround server

By following these steps, you can successfully migrate your domain hosted on Cloudflare to SiteGround while managing DNS through Cloudflare. If you encounter any issues, SiteGround’s support team can provide additional assistance.

6

I’d recommend you stop using the AI. It’s not really helping.

I believe you should see the correct DNS records in your SIteground settings. Copy them all to Cloudflare.

You will need the MX records and two or three TXT records for SPF, DKIM and DMARC.

2 Likes
7

@Laudian Thank you for your recommendations.

I have the same records at both locations. Should these records on Siteground be removed?

8

There is no reason to do that.

Are you receiving emails now?

You can use https://www.mail-tester.com/ to see if sending is working correctly. You can share a link to the result here. For the test, please send from your Siteground webmail (I assume you have something like that).

1 Like
9

Thanks @Laudian for your help today!

The mail-tester.com shows 10/10 results.

  • Emails sent to the account bounced at first but later they worked.
  • Siteground writes MX records for the email then I copied them to Cloudflare.
  • I used Cloudflare’s DMARC generator. It was then added to the Siteground records
  • My site has a mail subdomain, but no MX records were created for it and that seems fine.
  • Also tested on an email IDE, separate from webmail and the new incoming messages appeared.
2 Likes
10

Have you made sure the address [email protected] was created on Siteground?

Another account on the same @bigfablab.net domain? Can you try to send an email from the greg account if you made sure it actually exists?

2 Likes
11

This topic was automatically closed 2 days after the last reply. New replies are no longer allowed.