Has anyone else lost control of their domain after transferring it to Cloudflare Registrar?
About a week ago, I transferred a domain to CF Registrar. My payment for the transfer was confirmed by email. The success of the transfer itself was confirmed by emails from both CF and the losing registrar, and the WHOIS record lists the registrar as CF. The domain appears within my CF dash as “Registrar: Cloudflare, Expires: Feb 18, 2020”. The domain is no longer listed at the old registrar, even as an expired domain.
The name servers at the old registrar pointed to CF, which is necessary in order for a transfer to CF to proceed.
Today, the name-servers suddenly changed to the losing registrar’s expired domains name-servers, as would have happened if I had left the domain at the losing registrar and allowed it to expire. This is clearly an error as, at this stage, the losing registrar should have no ability to change anything to do with the domain, CF should have sole control of the name servers.
My website has now been replaced by an advertising page (benefiting the losing registrar) and emails can no longer be received.
In automatic response to the name-server change, CF has de-activated the domain within CF - the domain’s current status is “Moved”. The dash instructs me to re-activate it by changing the name servers back to CF name-servers, but this is impossible because CF provides no interface to change the name servers. In theory, this situation should be impossible because, as CF is the registrar, the name servers should already be locked to CF.