Domain transferred but Nameservers still incorrect

My domain transfer has just finalised over to Cloudflare from Namecheap.
Nameservers haven’t changed and are still pointing to Namecheap.

I emailed support directly, but I was auto replied with a “you don’t pay so ask the community”

My ticket is 2276799 - can someone from Cloudflare help?

Some day, they’ll get a patch for this reversion issue, but until then, I’ve escalated your ticket #.

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