I’m trying to transfer a domain to Cloudflare. When I set up the transfer I forgot to uncheck “domain lock” on the old registrar’s config. I’ve unchecked it now. After several days there’s no change in status. I’ve already been billed by Cloudflare.
I submitted a ticket, someone has looked at it several times but noone has responded, which concerns me. If I try to cancel the transfer so I can start over, nothing happens and in the web console I see that it responds with error 422, “Cannot cancel transfer for this domain (domain name dot com)”. Fortunately I didn’t try transferring an important domain first.
So, is there anything I can do? Is this the expected turnaround time for tickets? The only response I’ve gotten is the autoreply (which I responded to). I get that I’m not an enterprise customer, but I’ve never had a registrar just ignore a ticket for days.
I tried out Cloudflare for the Yubico offer, and thought the interface was nice enough to try it out for my systems (which I’m sure was the point). The offer was a fiasco, and I may or may not be able to buy them, or not as many as promised. Customer service is turning out to rival Google’s. This has been a big let-down so far.