Unable to transfer two domains, receive a message “Something went wrong”.
What steps have you taken to resolve the issue?
My two domains are not 15 days from expiring or recently transferred. They are both unlocked with namecheap and I have the auth code for each.
Fill out the transfer form
Put in the auth codes
Select the payment method, tried CC and paypal
Submit the form
Receive something went wrong, with no additional information
Registrar issues require a Registrar ticket with Support
500Nv00000Ke35N
In what area can we help you?
Domain transfer to Cloudflare
What are the steps to reproduce the issue?
I have contacted support and received a canned response to the documentation. I have replied to the email but received no response. I also cannot see the case notes because it does not allow me to log into the support site, maybe because I am on a free account.
I’ve read through the guide and the namecheap guide a few times and I think everything is fine on my end. Also, what is the average turnaround time for a response to the ticket? It’s been 4 days.
I also have concerns if they are replying but it only goes to the support portal, which my free account doesn’t have access to. When I click the link in the email it takes me to a support login page. My cloudflare user/pass does not work there.
Search your email for the ticket numbers 01419885 and 01418383, you can reply to those tickets via email. The Community cannot assist on Registrar issues, Support will need to help on a ticket.
