Domain Transfer Issue with names

I feel this is a simple one but am probably missing something.
I’m attempting to transfer a domain from to CF and after the transfer was initiated from, they indicated that CF is blocking the transfer however CF support sent me to the support article, which I believe I had followed…
The domain is unlocked.
What am I missing?
Any help is appreciated!

Did you add the name to the Cloudflare dashboard before transferring the domain?

What is the domain?

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You will need to have created the zone for the domain before you can have it moved to your account. So the domain needs to be active in your account, and then you can change registrar.

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Thanks - how do I create a zone for it?

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