Domain transfer from Shopify to Coudflare...is it possible?

What is the name of the domain?

What is the error number?

unknown

What is the error message?

invalid nameservers

What is the issue you’re encountering

I can’t transfer my Shopify domain to Cloudflare

What steps have you taken to resolve the issue?

Set the nameservers at Shopify to the Cloudflare nameservers. I don’t know or understand what’s going wrong or where the issue is.

What feature, service or problem is this related to?

Nameservers

Your domain isn’t using Cloudflare itself at the moment…
https://cf.sjr.dev/tools/check?758fa1cf78914e378e0a75b3f8702974#whois

The domain needs to be active on Cloudflare before you can transfer the domain registration, see the Requirements here…

Thank you. I have done those transfer steps (multiple times) and checked that I did them correctly. Shopify has unlocked my account, they gave me a transfer code, they recognize and acknowledge the Cloudflare nameservers. What specifically is keeping the domain (crenshawfoundation.org) from being “active” on Cloudflare? Is there anyone that can advise on this issue?

It seems this domain has been posted many times.

All answers have been the same, you aren’t using Cloudflare nameservers.

Can you show a screenshot that shows you did this on Shopify?

Attached is a screenshot of my updated nameservers in Shopify.

That change didn’t seem to work. You need to contact Shopify support so they can actually change the nameservers, because I still see:

crenshawfoundation.org. 3600    IN      NS      ns-cloud-a2.googledomains.com.
crenshawfoundation.org. 3600    IN      NS      ns-cloud-a1.googledomains.com.
crenshawfoundation.org. 3600    IN      NS      ns-cloud-a4.googledomains.com.
crenshawfoundation.org. 3600    IN      NS      ns-cloud-a3.googledomains.com.
;; Received 172 bytes from 199.19.54.1#53(b0.org.afilias-nst.org) in 28 ms

You can’t transfer the domain until Shopify actually updates the nameservers. Maybe try to restore Shopify nameservers and update again if you didn’t do so already.

Thanks for sharing. It helps me a lot.

The nameservers you just referrenced are nameservers that Shopify has told me that they do not have access to change. And therein lies my problem. I don’t know what to do.

If Shopify is your registrar, they are the only ones that can make this change. Their menu for changing nameservers simply doesn’t work if what you did had no effect.

Shopify told me that Tucows is the registrar but that they (Shopify) does not have access/permissions to change my ‘root’ nameservers at Tucows. Tucows does not have a login process that allows me to access my domain to change the nameservers and they refer me right back to Shopify to handle the issue. Does this make sense to you? What am I supposed to do if NOBODY can help me change those Tucows nameserver settings? I don’t know what to do or what to even ask for at this point. Any advice?

Yes. Tucows is the registrar of the domain, but they don’t interact with customers like you directly. Instead, they use resellers like Shopify.

If you bought the domain via Shopify, only Shopify can change the nameservers for you.

Here is what Shopify just told me:

  • Your domain is unlocked for transfer, please share the code mentioned with Tucows and they will add in your Tucows account and then they will update the nameservers.

  • First you need to provide this transfer authorization code to your new domain provider.

You can transfer the domain somewhere else if you want, but if you want to transfer it to Cloudflare, the nameservers need to be changed first.

It’s really simple. They have a menu that allows you to enter custom nameservers, but it doesn’t work. They need to fix it.

Ok. I will contact Shopify and try this process again.