Unable to Transfer Domain from NameCheap to Cloudflare. The transfer process/customer experience has been terrible.
I disabled the ‘Domain Lock’ and then initiated the transfer two weeks ago; however, Cloudflare is unable to process the transfer. I received an email from Cloudflare stating: “Cloudflare Registrar was not completed due to a registrar lock still active at your current registrar.” However, NameCheap site shows as the ‘Domain Lock’ as disabled. Also, ICANN lookup shows Domain Status as: Domain Status: pendingTransfer.
I contacted NameCheap Support and here’s what they told me:
- From NameCheap System domain transfer has already been initiated (thus the reason for pendingTransfer status)
- There’s nothing NameCheap can do at this point. Cloudflare needs to process the transfer.
On the Cloudflare side, under my Account, the current status shows to be stuck at “Approve Transfer at NameCheap”.
Please provide an expedited resolution to this matter. Thanks.