johnlin.dev
Domain transfer failed.
DNS records
Can you try again from incognito mode?
Same issue occurs in the browser’s incognito mode — after clicking the “Confirm and Finalize Transfer” button, it just loads briefly but no next step appears. I’ve tried clicking it multiple times with the same result.
I’m experiencing the same issue but from a different registrar. Tried transferring two domains and it always fails with the Confirm and Finalize Transfer. I’ve transferred domains before without any issues. Tested on another computer as well.
I’ve tried adding another credit card and I see that it verified the card with the issuer but never charged it. I don’t have Paypal to test that (there are some other discussion here that say that could work). I also registered a new domain and that went through without any problems. I’ve sent in a support ticket.
Is is possible to change the title of this post to “Domain transfer fails on last step (Confirm and Finalize)”? The issue likely has nothing to do with any specific registrar.
Sorry for the issues.
If you keep getting the error, can you create a Registrar ticket and share your ticket number here? You can open a Registrar ticket here, https://dash.cloudflare.com/?to=/:account/support
No worries @cloonan, I’m still experiencing the problem. The ticket/case is 01537003
Same situation here. my ticket number is 01537760
Still have the issues but my ticket was set to resolved with just a rehash of the steps needed to transfer a domain (which I’ve already followed, all the verification of initiating a transfer works, it’s just the last step of confirming it that fails). I’ve reopened the ticket. Tried to attach a HAR file but the upload failed because Salesforce blocked it for some reason.
Did you get any response yet @linton.tw?
I haven’t received any response from customer support, only automated replies, but those did not help me resolve the issue with the domain transfer failing at the final payment step. The issue status is open.
my colleagues in Support have indicated this was resolved on your ticket. Please open another ticket if that is not the case.
sorry for the ongoing issues, my colleague in Support has reached out to the Billing Support team to assist on this.
Sending me instructions I already followed and marking the issue resolved certainly didn’t resolve it. I’ve tried to transfer multiple times since then. I re-opened the initial issue, do you want me to open a new one instead?
Please don’t, that just slows the process and pushes you to the back of the queue. I reached out to the agent on 01537003 and let them know the issue is not resolved and gave them a link to this thread to follow up on both cases. I show the case as still open.
My issue is now on hold, if anyone else is experiencing a similar situation the problem is that the account has credit that can’t be used on registrar services and credit card not being charged instead. I’ve moved the domains to another registrar in the mean time.
Hi there-
I will be monitoring this and making sure we have a fix for this. Please note, this is not the case for all Registrar customers but only for the ones who have existing credits on their account. We have some challenges with our system to use the credits for Registrar and that is causing an issue. Our team is aware of this and we will resolve this as soon as we can for you.
Thank you for your continued patience.
Best,
Purnima
Hi there-
I replied to you yesterday and this is not the same as we are discussing on this thread. There was a PayPal issue in your case. I have sent you more details on the case. Please take a look.
Thanks,
Purnima
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