Domain transfer fails - "Account specified does not exist"

We are trying to transfer a domain to Cloudflare. We have the transfer key and have entered the ICANN-info. But then we get a message, that tells us that something went wrong, because “Account specified does not exist” and therefor the transfer failed.

Our account are e-mail verified. The ICANN-info are verified.

What is wrong and why can’t we transfer the domain?

Do you get this error from your email provider (I.E: Gmail or Yahoo) or does it come from Cloudflare?

Maybe you’ll find a result from this search that is helpful!

Also, you can image yourself and put the term “Domain transfer issues”!

The error is from Cloudflare and is the final page in the domain transfer.

Could you provide a screenshot? (With sensitive information blacked out or somehow redacted)?

Here you go :slight_smile:

I just received the same error.

Anyone have a clue?

I figured it out - I hadn’t entered my payment information in Cloudflare.
I suggest a clearer error message.
FYI, @NunHeir


Thanks for info :slight_smile:

Worked for me as well!