Domain transfer confirmed, but site still doesn't load

katheryngronauer · September 13, 2020, 1:27pm

Hi, I transferred my domain from Squarespace to Kajabi via Cloudflare. Kajabi sent me an email that the domain has been confirmed, but I am unable to load my website. I don’t know if this is the issue, but the only thing in the instructions on Kajabi I hadn’t done was “change nameservers”, which I cannot do on Squarespace since I’m denied dns access after transferring the domain. Please advise.

domjh · September 13, 2020, 2:03pm

Hi @katheryngronauer,

Can you share the domain name so we can have a look?

katheryngronauer · September 13, 2020, 2:26pm

Does it work for you?

domjh · September 13, 2020, 2:41pm

I see the Kajabi site OK, what error/issue do you get when trying to view it?

The domain looks like it’s registered with Cloudflare and the nameservers correctly point here

katheryngronauer · September 13, 2020, 2:53pm

Great, thank you so much! I found out I hadn’t created a proper redirect, so it works on my end now as well.

domjh · September 13, 2020, 4:09pm

No problem, glad you got it sorted!

system · October 14, 2020, 7:27pm

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