Recently I ordered a domain transfer and it charged me 3 times on my credit card of the same domain and period. I already sent an email to [email protected] but NO RESPONSE. Are there any Customer Services from Cloudflare???
Ticket # CFUSA3826854
I have the same issues. It charged me 3 times of a domain transfer. Could you please check? There are NO RESPONSE from [email protected]. Ticket # CFUSA3826854
Hi @ivanchanyw,
That looks like your invoice number, you should have received a ticket number in the automated ressponse from billing@, can you please post that?
Actually there are NO RESPONSE from the billing@. So I don’t have any ticket number on this. Please advise.
If you Edit the title so you can re-categorize the post as Billing, @Laurie will most likely see it and check on the problem.
1 Like
Hi @ivanchanyw,
I have checked our system and was not able to locate a ticket from the email address on file for your account so that our team can address your concern. Please send a ticket to [email protected] so that this can be reviewed.
2 Likes
You can also manually open a ticket from dash.cloudflare.com under Support (at the top), then Contact Support, then scroll down for Get More Help.
And I can confirm
I did locate the invoice in question @ivanchanyw and checked our tickets for your email and the domain name and cannot locate a ticket. Sorry for the trouble but please do proceed as suggested by @sdayman or @Laurie above. Let us know the ticket number once you receive it.
2 Likes
Ticket [#2353555]
1 Like
Hi @ivanchanyw,
Thank you for sharing your ticket ID I have assigned it to one of our senior billing specialist to further assist you.
2 Likes
This topic was automatically closed 3 days after the last reply. New replies are no longer allowed.