Domain that I bought from Cloudflare seems to be lost

What is the name of the domain?

What is the issue you’re encountering

It doesn’t show any domains when I go to manage domains anymore

What are the steps to reproduce the issue?

I have bought the domain from Cloudflare and it used to be under Manage Domains and I was able to link it to google firebase and I am currently deploying website on the domain but it doesnt show I manage this domain anymore

Hi there,

It seems the domain is registered under another email.
I can see you already opened a ticket with support (3324649), but it was also oppened with this email address, therefore the Support engineer responding to your query, could not share any additional details about it.

The screens you shared in the ticket prove nothing as it only shows that you have in fact DNS records for the specified zone, but the zone itself is in pending state, and it was never active in that user account.
Screenshot 2024-07-03 at 11.31.45

I’m not doubting you are in fact the owner of the domain, but if you want this issue solved, you must contact us from the correct account.

If you forgot which email address has the zone in it, please use this:
https://dash.cloudflare.com/forgot-email
It will send an email message to the correct email that owns the zone. Check all your email inboxes for it.

Take care.

Sorry, i figured it out… just forgot the other email

Hi @eugeneyuchanjang,

We are happy to hear that this is no longer an issue for you.