Domain suspended for unverified email

What is the name of the domain?

Yohanson.com

What is the error number?

yohanson.com suspended for unverified email

What is the error message?

yohanson.com suspended for unverified email

What is the issue you’re encountering

I keep sending the email to verify my account and domain, but nothing comes. I get other cloudflare emails and I know how to check the spam from the server to the clients and nothing is registered as being sent or flagged, so I’m assuming no email is being sent.

What steps have you taken to resolve the issue?

I keep sending the email to verify my account and domain, but nothing comes. I get other cloudflare emails and I know how to check the spam from the server to the clients and nothing is registered as being sent or flagged, so I’m assuming no email is being sent. I’ve tested other emails from Cloudflare and even got the email with the error sent to me. There’s no support for my account, which makes this a difficult issue to resolve.

Registrar issues requre a Registrar ticket with Support

123456789

In what area can we help you?

I don’t know

What are the steps to reproduce the issue?

I keep sending the email to verify my account and domain, but nothing comes. I get other cloudflare emails and I know how to check the spam from the server to the clients and nothing is registered as being sent or flagged, so I’m assuming no email is being sent. I’ve tested other emails from Cloudflare and even got the email with the error sent to me. There’s no support for my account, which makes this a difficult issue to resolve.

I believe @cloonan can check whether your email ended up on the suppression list, though you’ll probably have to wait until tomorrow

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Thank you, for responding. I’m not in a rush so I appreciate any support in this. Is there a way to check blocklists on cloudflare, or is that an internal thing?

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That would be something internal that you can’t check yourself.

Figures. Either way, I’m very appreciative that you responded. Thank you for taking the time. Also, love your name!

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My name? What’s with my name?^^

I’ve heard Love the cat a few times, but no one ever commented on my name since I’ve made it up ~20 years ago :wink:

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Just sounds nice to me. I’ll send you a DM for more context.

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Yes, it is. I don’t see any bounces, but if you continue to not receive emails let us know here. Sorry for the issues.

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Thanks Cloonan, I just resent the verification email. I checked the email and don’t have anything. No spam. I checked the server logs (gsuite) and there’s nothing from Cloudflare. I’m at a loss.

Just a friendly check-in. I double-checked the Email Log Search, and there were no emails from Cloudflare. If there’s anything you’d like me to do to check, I’ll be happy to perform some tests.

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Sorry for the ongoing issues. We’re going to need to get my colleagues in Support to assist you. Can you create a ticket and share your ticket number here?

You can open an Account ticket here, https://dash.cloudflare.com/?to=/:account/support


Edit
I am now getting different results for the account you are using here and suspect emails may now go through. If not, please do follow the suggestion above & share your ticket number.

Thanks for the attempt Cloonan, but it looks like nothing is still coming.

Just to be sure you’re confident in my troubleshooting process, I am checking the Email Log Search in Gsuit from the admin panel reports and I can see emails coming and going but nothing from Cloudflare.

I’ve submitted a ticket and appreciate all your support!

Sorry for the issue, can you share your ticket number?

01296347

It’s okay Cloonan, I have full faith in the Cloudflare staff.
Again, thank you for your support!

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Hey guys, I just wanted to let you know that support was able to help. They had an internal block on the emails. So, thank you for everything!

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