Domain suspended for Phishing or malware

Website, Application, Performance Security
1

I have requested a review - we have cleaned up the site and changed the hosting to secure hosting

I get an error code - Internal error processing the URL. This error has been logged. (Code: 1004)

domain
http://sunvaluation.com.au

How long does it typically take to get the site reviewed?

2

I’m still waiting for a review
This site is cleaned http://sunvaluation.com.au/
What do you recommend I do
Is the best thing to do to move away from Cloudflare?

3

You are not required to use Cloudflare.

CF Trust and Safety receive many requests, you’ll have to be patient if you wish to continue using CF.

2 Likes
4

How long does it typically take to do a review request?
its been 18 days…

5

Hi @wendy2, from the overview tab of your Cloudflare dashboard, I see one review in process for 12 days and another instance from a while ago with no review yet requested. You may want to kick off that other review process and please respond to any replies you receive from Support and/or Trust & Safety.

6

Cloona, I have tried this and this looks very old
and 1004 error doesn’t allow for the review
I don’t know how to get support
because the trust and safety team say its internal
so who will be reviewing my site?

1 Like
7

Ah, understood & thank you. If you can open a ticket with Support, indicate you’re getting a 1004 on the dashboard and tell them the steps to reproduce, screenshot if you have it. You can also let them know your intent is to have Trust & Safety review the site and the 1004 is preventing you from doing that.

To contact Cloudflare Customer Support, login & go to https://dash.cloudflare.com/?account=support and select get more help. Please give Support the complete details and link to your Community post and share the ticket number here and I can watch it for a bit.

2 Likes
8

thank you Cloonan
I have logged a report request and replied to the trust safety people as well
my ticket number 1835003 i would love it if you could watch it.

I couldn’t add a link to this post it had limited characters

1 Like
9

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