Domain suspended for Phishing or malware

I have requested a review - we have cleaned up the site and changed the hosting to secure hosting

I get an error code - Internal error processing the URL. This error has been logged. (Code: 1004)


How long does it typically take to get the site reviewed?

I’m still waiting for a review
This site is cleaned
What do you recommend I do
Is the best thing to do to move away from cloudflare?

You are not required to use Cloudflare.

CF Trust and Safety receive many requests, you’ll have to be patient if you wish to continue using CF.


How long does it typically take to do a review request?
its been 18 days…

Hi @wendy2, from the overview tab of your Cloudflare dashboard, I see one review in process for 12 days and another instance from a while ago with no review yet requested. You may want to kick off that other review process and please respond to any replies you receive from Support and/or Trust & Safety.

Cloona, I have tried this and this looks very old
and 1004 error doesn’t allow for the review
I don’t know how to get support
because the trust and safety team say its internal
so who will be reviewing my site?

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Ah, understood & thank you. If you can open a ticket with Support, indicate you’re getting a 1004 on the dashboard and tell them the steps to reproduce, screenshot if you have it. You can also let them know your intent is to have Trust & Safety review the site and the 1004 is preventing you from doing that.

To contact Cloudflare Customer Support, login & go to and select get more help. Please give Support the complete details and link to your Community post and share the ticket number here and I can watch it for a bit.


thank you Cloonan
I have logged a report request and replied to the trust safety people as well
my ticket number 1835003 i would love it if you could watch it.

I couldn’t add a link to this post it had limited characters

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