Domain Suspended Auto–Renew Failed

What is the name of the domain?

What is the issue you’re encountering

Cloudflare Did Not Renew Domain

What steps have you taken to resolve the issue?

Auto–renew was turned on for one of my domains, Cloudflare sent an email confirming this. There was no billing issue, though Cloudflare failed to renew the domain or contact me about it. Now it is in a suspended state and needs the registrar (Cloudflare) to renew within this grace period. I’ve heard nothing in response from support other than automated messages. Raised two tickets 01335697
01331767. Suggesting I purchase a $200 business plan just to get support is completely unacceptable.

Registrar issues require a Registrar ticket with Support

01331767

In what area can we help you?

Renewals

I flagged your tickets for my Support colleagues, they’ll need to assist you on the tickets. They will probably merge them, no more tickets are necessary and result in a delayed response time

Hi there,

Just wanted to let you know that I’ve replied in the case itself and will update you from there.

Take care.

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Thank you for the reply, I have also replied as the case has been mistakenly closed.

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My Support colleagues indicated the domain referenced has not been using Cloudflare registrar for over a year and hence auto renew with cloudflare registrar is not an option. As such, my colleagues in Support have indicated this was resolved on your ticket. Please open another ticket if that is not the case and let the team know if this is in reference to a different domain. Sorry for the issues.

That is simply not the case and the records are out of date. I have receipts from Cloudflare and auto–renew emails regarding this domain. Screenshots of which I’ve included in the case as a response.

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Your support colleague instructed I reply to the same case which would re–open it.

I can assure you the domain was transferred to Cloudflare as a registrar. I have all the receipts and renewal details from previous years.

Can you share the name of the domain? If not here, let me know and I will kick off a private message to you.

I can share via private message if you send me one yes thank you.

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