Domain suspended and I can't renew it via the dashboard

Good day,

I need help urgently.

My domain is up for renewal and I can’t renew it.

When i try to renew it, there is an error below:

“There was an error fetching domain data for domain.com

How can I resolve this?

Hi,

Thank you for reaching out to us. Is it possible to submit a ticket regarding this with more information about it?

Kindly,

Hi,

I have already done so 7 days ago but received not much help. It

Ticket number is [#3191113]

View the screenshot dashboard with the error

I hope to hear from you soon

Hi,

Anyone who can assist with this issue?

I am still struggling to renew my domains.

I am sorry to see that you stil haven’t been able to renew your domain. I have submitted a request for your ticket to be reviewed.