I am trying to move a site from MediaTemple to SiteGround. The domain is registered through Cloudflare, but the DNS is managed on MediaTemple via the CF partner API.
I disabled the CloudFlare integration in the MediaTemple control panel. I expected that would allow me to take control of the DNS in CloudFlare. But, when I login to Cloudflare and look at the DNS tab, I see a message that reads “Your DNS zone file is hosted by Media Temple , a Cloudflare partner. Manage your DNS records at their website.”
MediaTemple has no idea why I am seeing this message. They claim they’ve investigated on their end and from what they can see, my CloudFlare integration is completely disabled.
I’m ready to point the domain to the new web host, but the only way I can do that is to update the DNS on MediaTemple - the web host that I’m leaving.
What I need is a way to regain control of the domain’s DNS in Cloudflare.
Any ideas or pointers are greatly appreciated.