Domain stuck after account transfer - Active status but NXDOMAIN

[wirhabensuperbock]

What is the name of the domain?

superbock.ai

What is the error message?

NXDOMAIN - Domain does not exist

What is the issue you’re encountering

Domain transferred between Cloudflare accounts shows Active but returns NXDOMAIN. After deleting and re-adding, it’s stuck with “Invalid nameservers” status and blank overview page. Nameservers at registrar point correctly to Cloudflare (doug/lilyana.ns.cloudflare.com) but Cloudflare’s DNS servers don’t recognize authority.

What steps have you taken to resolve the issue?

1. Added domain to new Cloudflare account
2. Updated nameservers at registrar from old account to new account nameservers
3. Imported all DNS records
4. Verified nameservers correct at registrar (whois shows doug/lilyana)
5. Tested DNS resolution - returns NXDOMAIN from Cloudflare nameservers
6. Deleted domain from account to re-add fresh
7. Re-added domain - now stuck with Invalid nameservers and empty overview page

What feature, service or problem is this related to?

DNS not responding/updating

What are the steps to reproduce the issue?

1. Transfer domain from one Cloudflare account to another
2. Update nameservers at registrar to new account’s nameservers
3. Query Cloudflare nameservers directly: dig @doug.ns.cloudflare.com superbock.ai
4. Receive NXDOMAIN despite Active status in dashboard
5. Delete and re-add domain
6. Domain shows Invalid nameservers with blank overview page

Screenshot of the error

[Laudian]

@wirhabensuperbock

superbock.ai

The domain has been suspended by the registrar (Spaceship), see the clientHold status here:

whois superbock.ai
Domain Name: superbock.ai
Registry Domain ID: 39c1b2fe6e924946b7052ff9beccf152-DONUTS
Registrar WHOIS Server: https://www.spaceship.com/domains/whois/
Registrar URL:
Updated Date: 2025-06-24T23:36:36Z
Creation Date: 2025-03-19T23:49:11Z
Registry Expiry Date: 2027-03-19T23:49:11Z
Registrar: Spaceship, Inc.
Registrar IANA ID: 3862
Registrar Abuse Contact Email: [email protected]
Registrar Abuse Contact Phone: +1.9854014545
Domain Status: clientHold https://icann.org/epp#clientHold

[wirhabensuperbock]

Thanks Laudian, that was indeed the case. We were able to get it sunsuspended quickly. Thanks for helping!