Domain Slow or Inaccessible on Cellular Data

Website, Application, Performance DNS & Network
1

What is the name of the domain?

www.example.com

What is the error number?

NA

What is the error message?

NA

What is the issue you’re encountering

Domain Slow or Inaccessible on Cellular Data

What steps have you taken to resolve the issue?

Domain is very slow or inaccessible for some users on Cellular networks.

Domain is on a Pro plan and is using Cloudflare DNS (all records are Un-proxied). CDN is not used, no special rules, we’re just using Cloudflare for basic DNS setup. Its not a web server issue since everything was working fine when the domain was with GoDaddy’s nameservers. We changed nameservers to Cloudflare DNS over 2 weeks ago, plenty of time for DNS records to propagate.

What could be the issue?

Any advice would be greatly appreciated.

What feature, service or problem is this related to?

DNS not responding/updating

2

You need to proxy the records to benefit the best from Cloudflare.

Hope you’ve disabled DNSSEC at your registrar. For more info, see the doc:

3

Thanks. Issue ended up being IPv6 not properly assigned to the server’s network adapter.

4

Well, I’d not be able to enlighten you more at this time perhaps if the issue persists, you may drop your domain in Preformatted text. So, someone could help from the community. Here’s the supported document if it’s pertaining to your case:

5

Thanks for sharing the doc. Issue was resolved by reconfiguring the network adapter. Appreciate your help!

6

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