Domain returning NXDOMAIN

Website, Application, Performance DNS & Network
1

What is the name of the domain?

trenomy.xyz

What is the error number?

NXDOMAIN

What is the error message?

NXDOMAIN

What is the issue you’re encountering

Trying to access domain returns NXDOMAIN

What steps have you taken to resolve the issue?

After checking my config I believe the problem relates to these three Domain Status that appeared on the WHOIS data for my domain:
Domain Status: serverhold
Domain Status: servertransferprohibited
Domain Status: clienttransferprohibited

I have been unable to find a way to remove these myself and have no idea why they have been added. Raising a support ticket hasn’t achieved anything either, is anyone able to point to how I solve this?

What feature, service or problem is this related to?

DNS records

2

serverHold indicates the domain has been suspended by the .xyz registry. A Cloudflare Registrar support ticket is the only way to get it fixed.

3

Thanks, do you have any suggestion for how to word the ticket to get the right action? It’s been three tickets now that get weird confusing responses that don’t seem to be related to what I wrote.

4

Are they Cloudflare Registrar tickets?

If you can give the ticket numbers I can point someone at them. Don’t raise more tickets, it just bumps things down the queue.

5

01460795 is the latest, I’d really appreciate any assistance. This issue started a bit over a month ago, I’ve been doing ticket every week and half or so assuming something has gone wrong if there hasn’t been a response or actions in that kind of time frame.

6

I’ve flagged the ticket number, hopefully someone will pick up today and you’ll get contact through the ticket.

1 Like
7

Thanks for the help, I got a response on my ticket but unfortunately it is just saying they are closing and to use my existing ticket (01454672) which hasn’t received any response to my followups in a week. Any chance you can flag that ticket for me?

8

They are just saying that’s the ticket that will get the responses. Watch that one for updates.