Yesterday I wanted to renew 3 of my domains registered via CloudFlare. First 2 renewals went through without a hitch.
For the 3rd domain renewal, I got an error message (that still appears in dash.cloudflare.com whenever I click on that domain): “We were unable to process your payment. To keep your domain registration, [update your payment method].”
Funnily the domain renewal for the 3rd domain still went through so now the expiry is in 2031 (which is what I wanted).
Today I got the invoice by email for these renewals but the invoice only contained payment for the first 2 domain renewals. I logged back into dash.cloudlfare.com and I see the above warning about payment still appearing for the 3rd domain.
Yesterday after seeing that error message I immediately updated the billing info (changed my backup card to the primary card) but can’t see a way to initiate a chargeback to make sure the payment for the 3rd domain renewal actually goes through.
I don’t want this to cause any trouble down the line so I want to resolve this now but not sure what I can do.
I don’t know why payment processing was not possible as I’m sure I have enough funds in my cards.
What should I do?