Domain renewal IMPOSSIBLE

Website, Application, Performance Registrar
1

What is the name of the domain?

blo.blue

What is the issue you’re encountering

Domain renewal IMPOSSIBLE

What steps have you taken to resolve the issue?

I’ve received a message saying that auto-renewal of my domain was not possible.

  • Attempted renewal manually multiple times, with several different payment methods, still only error responses
  • Contacted customer service months ago, still no response (case number: 01233668)

Then, login has become an issue suddenly, randomly doesn’t accept half of the authentication codes. On top of this, now it says that I’m supposed to pay some fee for reinstating the domain. Criminal.

Please get back urgently

In what area can we help you?

Renewals

2

Hello,

Since this is a billing-related matter, we’re unable to offer assistance through Community.

Rest assured, your ticket is currently being handled by the billing team. I have made a note in the ticket that this issue has been raised in Community for further reference.

1 Like
4

Thank you Syda, that’s very kind. There has been a new case opened on this, since the previous one was just closed without reply. Could you kindly add that case number also: 01300532. Many regards

5

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

6

my colleagues in Support have indicated this was resolved on your ticket. Please open another ticket if that is not the case.