Domain registered via cloudflare registrar missing nameservers

DNS & Network Registrar
#25

@domjh fyi: the ticket is being escalated to the Engineering team and is now on hold.

#26

Iā€™m glad itā€™s getting somewhere, sorry itā€™s taken so long. I asked someone in the support team yesterday to follow up on it so hopefully that moved it along a bit. It seems that whoever you got originally did not understand the issue which is why you got pushed back here :man_facepalming:

2 Likes
#27

No worries; could happen. Just glad you could help :muscle:t2:
I will let you know when itā€™s resolved :grinning:

3 Likes
#28

I havenā€™t had a reply from CF yet, but the domain is now active after 9 days since registering it :grinning:

#29

Fantastic, hopefully youā€™ll get more info on the ticket but I believe this took a while as the Registrar team has to work with the Registry on this. Glad itā€™s all sorted.

2 Likes
#30

Yes. Since the new domain was gonna be for my email I have now updated my Cloudflare email as well but now it says cannot access the ticket anymore as my email address is unverified hahaā€¦ of course no way to verify with zendeskā€¦

#31

Can you email [email protected] and ask them to sync your email with Zendesk? Itā€™s a common thing and can normally be sorted quickly. Let me know the ticket number when you get an autoresponse.

1 Like
#32

Got #2397331 :grinning: :+1:t2:

1 Like
#33

Great, thanks. Iā€™ve escalated that and will probably be sorted on Monday. You should still get email replies from the other ticket.

2 Likes
#34

This topic was automatically closed 3 days after the last reply. New replies are no longer allowed.

#35

Customer confirmed in the ticket that issue was solved.

3 Likes