Yes and no. Due to the agency error, someone is pointing your domain elsewhere.
Yes. But also verify name servers with your registrar.
Please post back and let us know how it turns out. There were/are bad actors doing things with your domain due to not configuring it properly, but nothing that you cannot reverse.
Hello @cloonan
My agency has now taken care of the problem. All my domains are now forwarded correctly.
My agency also thinks that nothing is faulty anymore and that everything is configured correctly.
Could I ask you to check that? It is only about the main entry of “decentralbox.com”?
This is my main domain, where also my mail server is configured. I am afraid that my agency may have overlooked something. You talked about the “zone” at that time, is it now active? Do you see anything else, something dangerous?
I would be thankful for a last help, so that I can close this chapter.
Greetings from Vienna!
Hi, yes, will do. I am enroute at the moment and once back at desktop will give it all a once-over. (And, I like Vienna, but fell in love with Salzburg!)
+1, all looks really good.
I went to the .com, .net, .org, .eu sites, www and non-www, http and https. Each time, I landed successfully on your page on https://decentralbox.com/ meaning the page rules and dns settings are working as anticipated. Name servers are set and it looks like you’re good to go.
Thank you very much @cloonan
Now we are calmed down and can finally continue with other more important things.
You’ve been a great help to us. Want to thank you again from the heart.
have a nice evening! :)))))
Hi @cloonan,
can you maybe help me quick? I get these email:
Then I looked at raidboxes to see if the nameservers were actually changed. And yes, they were probably set to the default values by raidboxes.
I then changed them back to :
But now I see the entry “Moved” on Cloudflare.
How do I get rid of this? I don’t have a button for “Recheck Nameservers”.
Many thanks in advance!
If the domain is no longer listed in your account, you’ll want to re add it. I’ll dig in and see why they changed, typically due to domain expiry. If that is not the case, you’ll probably want to make sure your registrar account is secure and that no one can change them on your behalf.
So I guess my registrar set the DNS to default because there were problems with me, they just reacted late.
The domains don’t expire until October, until then I renew everything.
I just wonder why the entry “Moved” is in Cloudflare, although the DNS settings fit now?
Move indicates the name servers were changed. 7 days after we detect the change, we check again and if still moved, we delete from your account.
and if the dns entry fits again (like now), should it be “Active” again after 7 days?
It’s should not take longer than 24 hours to re-confirm and I’ve seen instances where it’s immediate.
Thank you cloonan! fantastic support as always
I’ll observe it and wait a few days. If it doesn’t get better in 7 days, I’ll get back to you.
Wish you a great weekend :))
Hi @user382, can you share the name of the domain that recently caused an issue? I’d like to double check it.
Thank you! I see the name servers are set for that domain and it is listed in your account. Today or over the weekend, you ought to see a notice of name servers confirmed in your Audit Log.
sounds great, thanks for checking twice!
have a nice weekend :)))))
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