Domain not working with Proxy: There was a problem loading this website

We have a domain added to Cloudflare that does not work when proxy is turned on. However, with no proxy the domain is working fine with no SSL. Please note that we have several other domains that are already added to the same account and are working perfectly fine.

Let me mention that this domain was previously in use with shopify. And now we have moved it from shopify to another solution by adding it to Cloudflare. I searched about this issue and found out that this has something to do with the domain’s association with shopify SaaS, which needs to be disconnected. Shopify was unable to fix the issue, and I hope the Cloudflare support would be able to fix it.

I emailed the issue at [email protected] and my ticket number is #2535606

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