Domain not showing result of any registrar

my domain i purchase seems to be working good wen i got it new and after a week it wen down and doesn’t even update any nameserver ,…only for me to check my email and noticed i was sent a link to verify some kind of payment options to prevent fraud and i guess thats why my domain is down, have been trying contacting for them to have the link resent to me cos it only last for 24hrs

Who are you trying to contact? How are you trying to contact them?

I’m just not getting any response and this is very bad and i think i should get my refund and terminate my domain