Domain names using Pro package automatically convert to Free package

What is the name of the domain?

What is the error number?

1

What is the error message?

using Pro package automatically convert to Free package

What is the issue you’re encountering

My account has 5 Pro domains, but all 5 domains were automatically converted to the Free package. I tried to upgrade these 5 domains to PRO, but the next day they were automatically converted to the FREE package. I don’t know what’s going on, every time I upgrade from Free to PRO I have to pay again. Really confused

Greetings,

Thank you for writing.

I am sorry to hear this happen to you.

May I ask have you paid your invoice on time? :thinking:

Kindly the correct was is to create a Billing Ticket here https://dash.cloudflare.com/?to=/:account/support by selecting Billing, therefore share your ticket number with us so we could escalate your case to he team. Thank you in advance.

Hi,
Here is my bill for the month of October.

I have already paid.

Vào Th 3, 22 thg 10, 2024 vào lúc 01:32 fritex via Cloudflare Community <[email protected]> đã viết:

Thank you for feedback. May I know your ticket number please? :thinking:

Would you mind providing us the ticket number ? If you haven’t done yet kindly create a Billing Ticket here https://dash.cloudflare.com/?to=/:account/support by selecting Billing, therefore share your ticket number with us, so we could escalate your case to the team. Thank you in advance.

Hi,
Here is the ticket number I created: 01236872, it’s been a few days, but still no response from cloudflare support for this ticket.
I would appreciate your help

Hi,
Here is the ticket number I created: 01236872, it’s been a few days, but still no response from cloudflare support for this ticket.
I would appreciate your help

Vào Th 4, 23 thg 10, 2024 vào lúc 07:25 ikmal via Cloudflare Community <[email protected]> đã viết:

Thank you for sharing your ticket number here with us.
I’ve escalated your case further to the team.

Kindly and patiently wait for a reply

Thank you very much, I am looking forward to receiving support.
It has been more than 7 days since I opened the support ticket, still no response. I am really worried

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