We have received multiple reports from our visitors that they are not able to reach one of our websites (.com). The response code they are getting is DNS_PROBE_FINISHED_NXDOMAIN.
There were no nameserver and/or DNS changes made recently. We have tried enabling DNSSEC however the domain name is still not resolving properly. Ping request response is: “Ping request could not find host .com”, nslookup returns: “DNS request timed out. UnKnown can’t find .com: Query refused.”. On the other hand, our alt domain (.com) resolves properly for the same visitors.
Affected countries currently appears to be: Philippines and Vietnam however there may be more.
The issue does not appear to be limited to certain visitors only as we have received over 20 reports from different visitors.