My registrar made a mistake over the weekend and did not automatically renew my domain. The domain was then renewed manually and works again (nameservers were corrected again), but in the Cloudflare Dashboard the domain is still shown as “moved”. Domain changes don’t seem to go through either, only the pre-incident entries seem to work.
When I open the overview of the domain, it remains blank. Under DNS → “Cloudflare nameservers” I also have no way to trigger a manual recheck. I have also tried several devices and web browsers.
How can this be fixed? The nameserver change was made more than 48h ago.
The nameservers that I see are DANE.NS.CLOUDFLARE.COM and GRACE.NS.CLOUDFLARE.COM. Is that what they are supposed to be, correct? If I remember correctly there should be a banner that sets something like SETUP here which should have a link to manually retrigger the verification.
yes but the nameserver was wrong maybe one hour. It was corrected again immediately. Since then, the overview of the domain remains empty and under DNS I can not request a recheck.
The DNS change is now 4 days ago.
Hello Xedon, you won’t get to request a recheck from your dashboard when the domain status is Moved. That function is while the domain is being onboarded while Pending.
When I do a dig on the zone’s nameservers I get the query status REFUSED:
dig ns x20.cc
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: REFUSED, id: 1937. <---- Refused Status
;; flags: qr rd ra; QUERY: 1, ANSWER: 0, AUTHORITY: 0, ADDITIONAL: 1
;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 4096
;; QUESTION SECTION:
;x20.cc. IN NS. <---- No nameservers returned
This shows the issue is with your registrar, and I’d contact for further troubleshooting.
In addition, a zone with a moved status can get deleted from the account if in that state too long (7 days). I’d record any setting you have just in case it does get removed. Here is how you can download the DNS records, the rest you’ll have to record manually - Import and export records · Cloudflare DNS docs
yes it looks like this for me for days (even on Saturday half an hour after the incident).
with the page linked above you can also see well whether the DNS changes have already arrived worldwide. After 4 days, the change should really have arrived at every point on the planet.
Something else is not right, I just suspect that a small error has crept into the system. Maybe you can start a manual recheck?
can someone please help me with this problem?
The status is still moved and tomorrow the zone will probably be deleted (7 days)… Somewhere a bug has occurred. Someone probably would only have to manually press “recheck”
