Domain is stuck on 'Setup'


Trying to join on a pro plan, however I cannot get the system to accept payment (just hangs on pay, nothing happens) and I cannot delete the attempted setup to try again.

Have tried calling sales but no answer for 2 days, and not sure where to go from here?



Hi @johnh, please login to Cloudflare’s dashboard and contact Cloudflare Support and someone will have a look at this for you.

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Hi @johnh, sorry for the issue you’re facing. Your name servers are not set to Cloudflare and the zone is not in your account. First step, I’d add the zone back, second step, change the name servers with your domain registrar.


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