Domain is still pending after domain transfer

Website, Application, Performance Registrar
1

Domain is still pending, I have deleted and re-added the domain to the account which has changed the allocated nameservers. But I cannot add them to my register again. This is from my hosting provider
My domain is nordex-travel.com

Hi Sivuyile,

Thank you for your email.

.com domain transfers take 5 days to complete.
This was successfully transferred to Cloudflare as per:

Registrar Info
NameCloudflare, Inc.
Whois Serverwhois.cloudflare.com
Referral URLhttps://www.cloudflare.com
Statusclienttransferprohibited https://icann.org/epp#clienttransferprohibited
transferperiod https://icann.org/epp#transferperiod
Important Dates
Expires On2025-11-06
Registered On2020-11-06
Updated On2024-05-10

*Kindly update the DNS on their end:)

2

As a result of this you will need to raise a Cloudflare Registrar support ticket here…
https://dash.cloudflare.com/?to=/:account/support
…and ask for the nameservers for your domain to be updated.

4 Likes
4

After I raise ticket, I get this response.

We have received your reply.

As a Cloudflare customer on our Free plan, you have access to our Help Center, Developer Docs, and Cloudflare Community. Users who post topics in the Community have a median first reply time of under one hour! Should you need quicker support for your service, we recommend exploring our paid plans for email support or 24/7 live chat.

This is an automated response which we hope has provided you the information you need.

It marked as solved, but the issue is still there

5

Make sure you select the Cloudflare Registrar option for the ticket. Free users can raise registrar, billing and account tickets.

1 Like
6

I did select that option

7

I don’t know what to do now, It’s been 2 days now, since I opened the ticket.

8

Can you share the ticket number?

1 Like
9

This is the ticket number #3259758.

10

The ticket is still open, no response, #3259758. My site is down and there is nothing I can do. Do I need to open another ticket?

11

Please don’t. That will delay both of your tickets.

I’ve just escalated that one.

1 Like
12

Good day,

I’m sorry , how long does this take to be resolved? I am now under pressure, I also apologies for putting pressure on this community.

13

Hi there, currently your ticket is being attended.

2 Likes
14

Thank you, I got feedback.

1 Like
15

Thank you everyone the issue is resolved

3 Likes
16

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