We own the domain, but it has been re-delegated to cloudflare nameservers some time ago. We think this might have been a previous employee. Now we cannot change anything in regards to the domain.
What steps have you taken to resolve the issue?
None, we just want to control our domain again.
What feature, service or problem is this related to?
Nameservers
What are the steps to reproduce the issue?
Since we don’t know who actually transferred the domain to cloudflare, and under which account - we have no idea how to rectify this.
So, in short. I’m the chair of the club, and have access to the domain registrar, from here I could delegate other nameservers, but I’d rather have it under our control here and if need be then transport it away. We’ve never seen an invoice from Cloudflare, and as such, we’re a little bit confused as to who did the transfer.
Log out of the dashboard and select “Forgot your email” which will email the owner of the account where the domain is active.
If you don’t receive that email then you’ll need to change the nameservers at your registrar to those for a new Cloudflare account, or other DNS provider, in order to take control of your DNS.