Domain is in different cloudflare account

I have been tryin to add my domain to Cloudflare via siteground but it says it has been activated from another Cloudflareaccount, i am unable to figure out the account where it has been activated. how do i get this sorted

Generally, unused domains here roll off the system What’s the domain?

You’ll have to dig through all possible email accounts for any old correspondence. Or ask Siteground to figure this out.

If all that doesn’t work out, you may have to add the site manually through a new Cloudflare account.

If all that fails, you can try opening a ticket:
Login to Cloudflare and then contact Cloudflare Support by clicking on the Get More Help button.

It’s not currently on Cloudflare, nor can I find any evidence of it ever actively using Cloudflare.

Give Cloudflare Support a try. Maybe they can kick it out of the system.

Hi @uttam.mandal, in reading the reply from, @sdayman, that zone is probably in another siteground account (or other partner) so it is not showing on cf to us. I hope you find details in email history.

Short of finding details, it seems the most expedient route is to add it directly to your new cf account and change the name servers at your registrar.

Support may be able to assist, but probably not unless you can demonstrate domain ownership. I suspect siteground support may be a be a better first stop, but that is a guess. If you open a cf ticket, share the number here please and I will keep tabs on it.

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Thank you so much for the tips, i have contacted the support but i have not got any response from them yet


Thank you, I see your ticket and have added some details to it.

We can wait to hear what support says, but I think your best course of action is to add it directly to your new cf account and change the name servers at your registrar.

That is the exact error i got , also i tried contacted siteground support they replied that the CF support only could help me with this, awaiting Cf’s reply

CF Error: Cloudflare is already activated for “” under a different account. If you want to enable Cloudflare through this partner, please log in to your Cloudflare account and choose “Disconnect” on your Cloudflare DNS Settings page.</a>

Thank you, @uttam.mandal if you cannot find the details of the prior setup, you have no choice but to add the zone in your cf account and change the name servers.

Prior to any of that, however, you should clear up this issue shown with a whois,
Domain Status: clientTransferProhibited
Domain Status: clientUpdateProhibited
Domain Status: clientRenewProhibited
Domain Status: clientDeleteProhibited

I suspect those errors will confound your attempts to change name servers. Those error visible with:

$ whois
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I have added it manually now , it works fine … i need to understand the setup for best performance

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