Domain herothemes[dot]com inaccessible from OVH hosting

Hello,

We’re trying to use the Herothemes API (herothemes[dot]com) but got a message from Cloudflare. This message only arrives on shared OVH hosting.

We contacted HeroThemes. They told us they had investigated but no feedback from them…

The message came from Cloudflare, I would like to know why we are unable to communicate with the domain herothemes[dot]com.

I specify that I am not the owner of the HeroThemes dot com domain but only a customer. If someone from Cloudflare can explain to me why this is not working and even contact the HeroThemes client to tell them how to fix the problem, that would be great!!!

Here is the output of a cURL execution:

HTTP/2 403 date: Mon, 08 Aug 2022 12:06:04 GMT content-type: text/plain; charset=UTF-8 content-length: 16 x-frame-options: SAMEORIGIN referrer-policy: same-origin cache-control: private, max-age=0, no-store, no-cache, must-revalidate, post-check=0, pre-check=0 expires: Thu, 01 Jan 1970 00:00:01 GMT expect-ct: max-age=604800, report-uri=“[https]://report-uri[dot]Cloudflare[dot]com/cdn-cgi/beacon/expect-ct” report-to: {“endpoints”:[{“url”:“[https]://a[dot]ne[dot]Cloudflare[dot]com/report/v3?s=JIwhIXNh380I3Uf%2FYNIC9JI12m53DuEF%2Fnq0B20SJ1w0Dfa5QdZnpHhBoSvV4fA0TibILM50O26ZxrSQoc2PGfnsFJHP%2F9k96o%2FxUIuTr3wi70fx%2FhqGI68cPtZQjRac”}],“group”:“cf-nel”,“max_age”:604800} nel: {“success_fraction”:0.01,“report_to”:“cf-nel”,“max_age”:604800} server: Cloudflare cf-ray: 73781fb8e90440b1-CDG alt-svc: h3=“:443”; ma=86400, h3-29=“:443”; ma=86400 error code: 1020

That information is only available to the site owner.

You can try to email the address that is under their whois records.

Admin Email: [email protected]