Am I correct in understanding that the site works fine when Cloudflare is paused or and you only see this page when you proxy it?
If that’s the case then I think the quickest way to resolve this is with Shopify - please try contacting them and ask them to remove all Cloudflare configurations for your domain, specifically SSL for SaaS / Custom Hostnames. This error page appears to be Shopify’s and they likely did not clear out the configuration for your domain when you moved away from them so that is overriding your settings. If you still have access to their panel then you may be able to remove it yourself, but otherwise they should be able to manually remove it from their Cloudflare account.
Yes, this is the correct understanding. We aren’t using shopify anymore and are hosting the website by ourselves now using CloudPanel and a VPS. I checked both with the hosting company and the CloudPanel developer and they are both pointing fingers to CloudPanel not sending data when I enable the Proxy.
Like you said, I have checked on our shopify panel and have unlinked our domain. I will check tomorrow if this has been solved. There is 1 strange thing however. The DNS of my domain has nothing pointing to Shopify anymore (since 72 hours).
I will wait a bit and try again tomorrow. I’ll keep you posted.
That depends on the SaaS provider (Shopify). Hopefully when you unlinked the domain in your panel, that should have triggered the removal of your domain from their Cloudflare configuration instantly and it should already be working.
Some providers queue up requests and process them all at a certain time and some have to do it manually via their support if their systems do not work as they should.
Sorry it’s a vague answer, I’d hope it would be pretty much instant but if it’s not then you may have to reach out to Shopify. I’d recommend contacting them if it’s more than 24 hours.