Domain .GA name not resolving in some countries (DNS_PROBE_FINISHED_NXDOMAIN)

I NEED HELP


Hi,

We have received multiple reports from our visitors that they are not able to reach one of our websites (.ga). The response code they are getting is DNS_PROBE_FINISHED_NXDOMAIN.

There were no nameserver and/or DNS changes made recently. We have tried enabling DNSSEC however the domain name is still not resolving properly. Ping request response is: “Ping request could not find host .com”, nslookup returns: “DNS request timed out. UnKnown can’t find .com: Query refused.”.
Affected countries currently appears to be: Malaysia and Singapore Hong Kong however there may be more.
25/12/2021 until today still problem did not solved …

The issue does not appear to be limited to certain visitors only as we have received over 924 reports from different visitors.

As The Prove That The Site Are Working :
httpxxx://statuspage.freshping.io/59101-

i use httpxxx://dnschecker.org/#A/skyimg.ga and the result show what i am say malaysia ,singapore hong kong cannot visit …so please fix it

Kind Regards