Domain deleted without any warning

quinielasentreamigos.com.mx is the domain, app.quinielasentreamigos.com.mx is the main site.
was working perfectly but few days ago this domain got deleted by its own, and now added it again but still not working,
Interesting thing to note is that it was working fine Even after being deleted from my account. And no NS records change was made from the registrar side as well.

You have a typo in one of the Cloudflare nameservers you have set at the registrar…
https://cf.sjr.org.uk/tools/check?c24dc93fed3f42779dca51d8a9b7010e#whois

princess.ns.cloudfare.com is missing the second l in cloudflare

4 Likes

DNS is working, site is live (app.quinielasentreamigos.com.mx) but still in my cloudflare dashboard it’s saying pending nameservers update

You still haven’t fixed this in the nameservers you have set at your registrar…

See…
https://cf.sjr.org.uk/tools/check?6931a52566ab49f29076a271d3090b56#whois

1 Like

The typo was fixed 12 hours ago, and I just ran a search

That is showing the NS records returned from the namserver that is correctly specified…

dig +short quinielasentreamigos.com.mx ns @garrett.ns.cloudflare.com
garrett.ns.cloudflare.com.
princess.ns.cloudflare.com.

But your configuration is broken as you have misspelt the other nameserver and that is what is set at the registry. Until you fix it Cloudflare will keep telling you that the domain is pending and will not proxy your records, and if on a free plan, eventually delete the domain from your account…

dig +trace +nodnssec -4  quinielasentreamigos.com.mx

; <<>> DiG 9.18.18-0ubuntu0.22.04.2-Ubuntu <<>> +trace +nodnssec -4 quinielasentreamigos.com.mx
;; global options: +cmd
.			6016	IN	NS	d.root-servers.net.
.			6016	IN	NS	e.root-servers.net.
.
.			6016	IN	NS	h.root-servers.net.
;; Received 239 bytes from 127.0.0.53#53(127.0.0.53) in 3 ms

mx.			172800	IN	NS	c.mx-ns.mx.
mx.			172800	IN	NS	e.mx-ns.mx.
mx.			172800	IN	NS	i.mx-ns.mx.
mx.			172800	IN	NS	m.mx-ns.mx.
mx.			172800	IN	NS	o.mx-ns.mx.
mx.			172800	IN	NS	x.mx-ns.mx.
;; Received 310 bytes from 199.7.91.13#53(d.root-servers.net) in 3 ms

quinielasentreamigos.com.mx. 86400 IN	NS	garrett.ns.cloudflare.com.
quinielasentreamigos.com.mx. 86400 IN	NS	princess.ns.cloudfare.com.   <<< MISSING L IN CLOUDFLARE
;; Received 131 bytes from 200.23.1.1#53(o.mx-ns.mx) in 127 ms

quinielasentreamigos.com.mx. 1800 IN	SOA	garrett.ns.cloudflare.com. dns.cloudflare.com. 2339939334 10000 2400 604800 1800
;; Received 121 bytes from 172.64.35.195#53(garrett.ns.cloudflare.com) in 3 ms
2 Likes

Thanks for your support,
Well it was fixed (missing L) hours ago and maybe it will take more time to update.
But my question was how come app.quinielasentreamigos.com.mx is running? As I just checked it’s showing using cloudflare

When you add a site to Cloudflare, your domain starts to resolve in the two Cloudflare nameservers (but won’t proxy any records even if they are set to be). This is so your site works during the transition from your old nameservers to new ones.

You have 2 nameservers set at the registrar, one is not available as it has a typo, so requests go to the other one which is why things resolve and appear to work.

But Cloudflare is checking hourly if the nameserver pair is correctly set at the registry. While they don’t, your site is in a pending status. (No proxying, so no Cloudflare protection or features will be applied). Once they are correct, your domain will move from pending to active. If pending for 28 days, the domain is deleted to purge incomplete and inactive domains.

2 Likes

Now I am sure something is not quite right. Typo was fixed 2 days ago. Everywhere I checked I get the correct record.


What’s the case of getting data from e.mx-ns.mx ?
Root server something else and domain ns something else ?
I confirm that I fixed from my registrar side.

I’m afraid not. I checked just now and got this result:

dig +trace +nodnssec quinielasentreamigos.com.mx

; <<>> DiG 9.18.18-0ubuntu0.22.04.2-Ubuntu <<>> +trace +nodnssec quinielasentreamigos.com.mx
;; global options: +cmd
.                       27521   IN      NS      g.root-servers.net.
.                       27521   IN      NS      d.root-servers.net.
.                       27521   IN      NS      k.root-servers.net.
.                       27521   IN      NS      b.root-servers.net.
.                       27521   IN      NS      e.root-servers.net.
.                       27521   IN      NS      c.root-servers.net.
.                       27521   IN      NS      m.root-servers.net.
.                       27521   IN      NS      f.root-servers.net.
.                       27521   IN      NS      i.root-servers.net.
.                       27521   IN      NS      h.root-servers.net.
.                       27521   IN      NS      j.root-servers.net.
.                       27521   IN      NS      a.root-servers.net.
.                       27521   IN      NS      l.root-servers.net.
;; Received 239 bytes from 127.0.0.53#53(127.0.0.53) in 0 ms

mx.                     172800  IN      NS      m.mx-ns.mx.
mx.                     172800  IN      NS      i.mx-ns.mx.
mx.                     172800  IN      NS      c.mx-ns.mx.
mx.                     172800  IN      NS      e.mx-ns.mx.
mx.                     172800  IN      NS      x.mx-ns.mx.
mx.                     172800  IN      NS      o.mx-ns.mx.
;; Received 314 bytes from 202.12.27.33#53(m.root-servers.net) in 32 ms

quinielasentreamigos.com.mx. 86400 IN   NS      princess.ns.cloudfare.com.
quinielasentreamigos.com.mx. 86400 IN   NS      garrett.ns.cloudflare.com.
;; Received 162 bytes from 201.131.252.1#53(x.mx-ns.mx) in 24 ms

You can see that the parent zone still announces cloudfare instead of cloudflare.

Same in whois:

 whois quinielasentreamigos.com.mx

Domain Name:       quinielasentreamigos.com.mx

Created On:        2024-03-01
Expiration Date:   2025-03-01
Last Updated On:   2024-04-30
Registrar:         AKKY ONLINE SOLUTIONS, S.A. DE C.V.
URL:               http://www.akky.mx
Whois TCP URI:     whois.akky.mx
Whois Web URL:     http://www.akky.mx/herramientas/whois.jsf

...

Name Servers:
   DNS:            garrett.ns.cloudflare.com
   DNS:            princess.ns.cloudfare.com
2 Likes