Domain can't be renewed in grace period - get 404 when I press renew button

[jonburger]

What is the name of the domain?

christmaskraken.com, thechristmaskraken.com

What is the error number?

404

What is the error message?

404 | We can’t find the page you’re looking for.

What is the issue you’re encountering

The renew buttons for a domain in the grace period result in a 404

What steps have you taken to resolve the issue?

Contacting you guys repeatedly with no answer.

Registrar issues require a Registrar ticket with Support

01346579

In what area can we help you?

Renewals

What are the steps to reproduce the issue?

Log in, go to Domains list, click renew, click renew in the popup - get 404.

Screenshot of the error

[Laudian]

That’s a strange one.

Registrar for those domains shows as Cloudflare, but nameservers are pointing to Namecheap, which shouldn’t be possible.

I’m asking the team to take a look at this.

thechristmaskraken.com. 172800  IN      NS      dns101.registrar-servers.com.
thechristmaskraken.com. 172800  IN      NS      dns102.registrar-servers.com.
;; Received 199 bytes from 192.52.178.30#53(k.gtld-servers.net) in 28 ms

thechristmaskraken.com. 600     IN      CNAME   77980.bodis.com.
;; Received 80 bytes from 23.239.17.221#53(dns102.registrar-servers.com) in 126 ms

[jonburger]

The domains would have been original purchased through Namecheap before I transferred them to Cloudflare registrar if that makes things a bit clearer.

[cloonan]

my colleagues in Support have indicated this was resolved on your ticket. Please open another ticket if that is not the case.