Domain and Subdomain Down

Website, Application, Performance DNS & Network
1

My domain name is Kidmoto.taxi and it is from godaddy.com and is hosted by hostgator.com. I changed the nameservers on Kidmoto.taxi from what godaddy had it as to the one’s Cloudflare recommended to me. From there, my main domain, Kidmoto.taxi and my subdomains driver.kidmoto.taxi and partners.kidmoto.taxi are all down. Kidmoto.taxi says “ERR_CONNECTION_CLOSED.” Driver.Kidmoto.taxi says “DNS_PROBE_FINISHED_NXDOMAIN” and Partners.kidmoto.taxi also says “DNS_PROBE_FINISHED_NXDOMAIN.”

Please help me.

2

That domain is using GoDaddy name servers. Cloudflare is not involved in your domain’s operations.

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3

Sometimes it takes a long time.

I’d just say try updating them again, maybe it didn’t work, but just wait. It can take up to 24 hours to update nameservers.

4

Hi, there. Thanks for reaching out to help. The reason why the namerservers, are set back to GoDaddy, is because when I was using the cloudflare nameservers, driver.kidmoto.taxi and partners.kidmoto.taxi, which are subdomains went offline. Both of them are crucial to my business, so I undid the nameserver.

5

May I ask why so, or due to what?:

  1. Not having A type DNS records for those sub-domains added to DNS tab at Cloudflare dashboard or
  2. Records were added and proxied :orange: cloud, but the HTTPS connection could not be established due to the SSL option being selected under SSL/TLS tab at Cloudflare dashboard or
  3. There were some issues with an SSL certificate not being valid one at the origin host for the needed sub-domains
6

I am not sure. How do I check?

7

Have you had an valid SSL certificate which covers both of your sub-domain(s) before moving nameservers to Cloudflare?

Were they working over HTTPS before or not?

Once your nameservers are propagated and your domain is using Cloudflare, you can check that on DNS tab and SSL/TLS tab at Cloudflare dashboard.

Regarding DNS records:

Regarding SSL issue:

8

Thank you. I will get to troubleshooting all of these steps and let you know what I find.

1 Like
9

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