This site
Multiple tickets started since the 17th on topics not really covered in existing documentation or within the community forums from what I’ve found and have received nothing but automated responses. Chat tickets were immediately closed instead of opened to talk to support. Can’t even get ahold of Sales. Anyone know what’s going on?
Thank you for writing.
I am sorry to hear this happen.
If you’re on a Free or Pro plan, support is primarily community-based, with minimal direct assistance.
Business and Enterprise users have priority support. If you’re a paying customer, try logging into your dashboard and opening a ticket under Business Support instead of general inquiries.
Cloudflare support sometimes experiences slowdowns due to high demand.
If you’ve submitted multiple tickets on the same topic, they might be flagged as duplicates and auto-closed and they just slow down the process through the queue. Try updating an existing ticket instead of creating new ones.
If you’re on Business or Enterprise plan, you do have access to the Live Chat. Please, ensure you’re logged into the correct account to access chat.
Otherwise, you’re experiencing some issue and cannot?
I don’t know what’s the ETA to reach back to you if you’ve filled the form on the Cloudflare Website, or tried reaching out via direct phone number?
Except billing issues, a lot of positive stuff I believe:
Hi! We found out that we weren’t getting much support with the Free plan and bought Business about 2 months ago sspecifically for the support we’re supposed to get. The multiple tickets is due to the chat tickets being immediately auto-closed without even getting to talk to anyone. I’ve tried both the form and calling sales, which gives an “all agents are busy” message and an auto-reply.
May I ask if there some lately created ticket due to you’re still experiencing the issue?
If so, could you share a ticket number here with us? (Or if you’ve got them more)
Most recent ticket number is 01351245 from the 22nd. Earlier ones were 01351232 and 01351240 which were attempted chats that got instantly closed.
I see @fritex flagged your topic for assistance.
Dropping some idas here that may be helpful
Set up Firewall Rules: Go to the Security → WAF app in your Cloudflare dashboard and create rules to allow traffic based on IP address.
Go here, https://dash.cloudflare.com/?to=/:account/:zone/security/waf/custom-rules Set the rule you create as the first rule in the list.
If you need to see the IP you want to allow, look in the events tab to see blocked IPs, https://dash.cloudflare.com/?to=/:account/:zone/security/events
Hi there,
Thanks for your feedback.
I just replied to both of your cases.
If you have any questions, we can discuss them via the cases.
Thanks for using Cloudflare!
Thanks @cloonan.
Does the WAF override the proxy config? The issue is that when the proxy is setup all outside IPs look the same on the server and so our IP allowlisting doesn’t work. Internally it’s fine because we’re on VPN, but we’d like to allow the contractor through without giving them VPN access, while still using the proxy for everything else.
Based on the description you shared, it sounds like you need to configure your origin server to restore original visitor IPs. This guide should have the necessary details. It works with my origin server IP access rules and I expect it will do exactly what you want.
Updated 01351240 
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