What is the name of the domain?
What is the issue you’re encountering
I paid since the 23rd and it’s still on the free plan.
In what area can we help you?
Payment issue
Welcome to the Cloudflare Community. 
Questions about billing will need to be resolved by the Customer Support team and cannot be resolved on the Community. You can open a Billing ticket here, https://dash.cloudflare.com/?to=/:account/support
I have already sent several tickets on this channel and they do not respond to me.
The only time they responded to me was saying that they would not refund the money. I don’t want the money, I want the service. I paid on the 23rd of last month, my account has been free for more than 15 days, but I was charged. That’s why I come to talk here, and so I’m going to use all possible channels so that someone can solve my problem, which is unacceptable.
One ticket is sufficient. More only slows things down for everyone. If you can share a ticket number here we can request escalation.
2 Likes
One ticket wasn’t even enough for me to get an answer. This is absurd with whoever pays. I’m waiting for them to solve my problem, which until now remains the same. Will you solve my problem? if it doesn’t solve it…
This topic was automatically closed after 15 days. New replies are no longer allowed.