What is the name of the domain?
all
What is the issue you’re encountering
No response from Cloudflare on Billing Issue and over charging me.
In what area can we help you?
I don’t know
1 Like
If you already have a billing email ticket open with support, waiting for their response is your best bet. The community here is unable to advise on billing questions.
Please note that if you have a complex issue, or if they’re handling a large number of tickets, response time may be longer.
I have already opened a ticket for almost 10 days now, but no one is responding. No information of “we’re working on it”, “we understand your issue”, etc… I opened up a new issue 2 days ago and same thing. So that is why I opened up this here as hopefully someone on the Cloudflare side reads this and can sense my frustration.
Incorrect billing issues should be attended to promptly or at least let us know they care enough to say “We don’t know what happened but we’re looking into it”
3 Likes
Hi there,
Thank you for contacting Cloudflare Support. My name is Daniel and I will be assisting you today.
I’m sorry to hear that you’re experiencing some problems regarding your service.
Could you please share your support case number?
Thank you.
01062852 and 01125869 are related to this.
A post was split to a new topic: Billing issues with charges
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