Hello,
Questions about billing/account will need to be resolved by the Customer Support team and cannot be resolved on the Community. You can open a Billing ticket here, https://dash.cloudflare.com/?to=/:account/support
This time I’m getting the error below when I try to add a website to my Cloudflare account:
You cannot add or modify subscriptions or services until all invoices are paid. Download each “Unpaid” invoice on your Billing page and click the “Pay online” link within each invoice to fix your account (Code: 1323)
When I tried to add my website to my Cloudflare account, it returned an error saying “You have an unpaid invoice”. Later, I paid the invoice but Cloudflare has not allowed me to add the site to my account.
I created a ticket about that 15 days ago. They answer my support request once per week. Mostly automated messages… As seen below I provided further details about the issue, a bot replied 1 week later and then closed the ticket. The thing is that I cannot find the new ticket called “500Nv00000BZrG5IAL” in my Cloudflare account.
It seems you are having a billing issue, and the ticket you listed here is also for the billing team to handle. Ticket 3327620 has been migrated to Salesforce. You should have received a new email regarding your new case. Please respond to that email if you want to continue the conversation about your case.
You cannot add or modify subscriptions or services until all invoices are paid. Download each “Unpaid” invoice on your Billing page and click the “Pay online” link within each invoice to fix your account (Code: 1323)
What is the issue you’re encountering
I cannot add the domain to my Cloudflare account
What steps have you taken to resolve the issue?
I checked my invoices but there is no “unpaid” invoice at all
Contacted the billing team via support ticket, but they did not help at all
Cleared my browser cache
Created a thread in this forum. However, A Cloudflare employee said, “You already have a ticket” and then stopped helping me
Tried to add the same domain to another Cloudflare account but the same error has occurred
Tried to contact Cloudflare CEO
Billing issues requre a Billing ticket with Support
Thank you, I finally got a response after 2 months!
However, here is their response
Thank you for contacting Cloudflare Support, we are sorry that you are experiencing some difficulties.
We are closing this ticket on your behalf in 5 days due to our determination that your problem may have been solved or is no longer valid. Please reply to this ticket within the 5 day window if you would like for it to remain open.
Any ETA on when they will reply @cloonan ? This has been affecting our business negatively for months. We would understand if Cloudflare employees are quite busy or they’re already working on the issue. Totally acceptable. However, they do not provide any information about the issue. We don’t know whether they care about our issue or not. We really don’t want to bother you as well. I guess It’s not difficult to say “There is a system issue, we’re still working on implementing a fix. Please stay tuned!” for them.
The previous replies in the support ticket show that, they will probably wait a few weeks and then reply on my ticket by saying “We are closing this ticket on your behalf in 5 days due to our determination that your problem may have been solved or is no longer valid”. I don’t really understand that. Might Cloudflare punish us for some reason?
Once again, Cloudflare employees marked my support ticket resolved without providing any help. More than 2 months… No reply at all. I have never seen a worse support team in my life! We have been waiting for help for 2 months… Of course, they might have been busy or failed to fix the issue. That’s acceptable but they have never informed us. It’s impossible to get a response from them. I don’t understand how those people respect their job. I think I should apply for a job at Cloudflare CS Department. A five-star review from me. What should I do @cloonan ? Should I make a payment to get help regarding my support ticket? Or does Cloudflare want us to close the account and just leave? I beg you tell something
Thank you for contacting Cloudflare Support. Your issue has been marked as Resolved in our system.
