Do Not Upgrade. (Code: 1315)

Hello i have an error while trying to add an account to cloudflare it says “Refer to https://cfl.re/3VUQyyL for assistance. The zone you are trying to upgrade is marked as Do Not Upgrade. (Code: 1315)”
the problem is i have created a ticket in Billing/Upgrades section 3 days ago and so far there is no reply from them so far
ticket id #3257208
should i subscribe in paid cloudflare plan so i can get a reply from them? as i’m currently on the free plan