DNS Update Problem After Domain Transfer

Website, Application, Performance DNS & Network
1

What is the name of the domain?

What is the issue you’re encountering

Incorrect redirect

What feature, service or problem is this related to?

DNS records

What are the steps to reproduce the issue?

Hello, I had the domain registered with Cloudflare, several days ago it was transferred correctly to another provider (Aruba), still setting the Cloudflare nameservers and updating the DNS. However, the site without WWW still leads to the Cloudflare parking page, and in the DNS there is a blocked CNAME record that does not allow me to modify it, because it was generated by Cloudflare. In the settings there is no Parking Page section, to possibly deactivate it. So what should I do?

correct path https://www.vjayservice.net
parked page https://vjayservice.net

Thanks for your help, best regards

Screenshot of the error

dns cname.png
dns cname.png2122×310 50.5 KB

2

You should have an option to disable the parking page in the Domain Registration menu.

3

I had already looked but it is not present. I tried to follow the steps of the official guide, but that section is not present. Maybe because the domain has already been transferred?

4

Yes, that could be the issue.

Can you create a support ticket (category: Registrar) and share the # here?

5

The domain is already with Tucows. Tucows has a large reseller network and a lookup here https://tucowsdomains.com/whois-search/ shows Tucows as the registrar and Aruba S.p.A as the reseller.

6

Yes I opened it yesterday morning, #01473811

Thanks

7

I don’t understand what you mean. I already know this, I transferred the domain to Aruba.

8

I’ve asked support to take a look at that ticket.

9

Hi @diego20, apologies for the issues that you’re facing.

I got back to you on the support case, please let’s follow up though it so we don’t discuss any PII on the community.